Various positions | Sungrow | Greater Houston, TX
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Technical Quality Service Technician – BESS
This is a very dynamic and fast-track position reporting to the Rework Manger. The position will be the key member of Technical Quality Team. This position will also be the main technical person to implement engineering change, software and hardware upgrade to the machines.
Responsibilities
- Perform and implement field upgrades (software/hardware) for PV and BESS systems per ECN requirements.
- Conduct hands-on electrical/electronic troubleshooting and repair of inverters and system components in the field.
- Support service vendors during rework activities and lead on-site technical tasks as needed.
- Provide technical feedback to engineering teams to support design and quality improvements.
- Update and maintain SOPs related to engineering changes and field upgrades.
- Deliver training to service vendors to ensure consistent rework quality and procedures.
- Collaborate with CoE teams (US & China) during complex troubleshooting.
- Conduct site audits and inspections to monitor vendor workmanship and safety compliance.
- Prepare and submit detailed field reports for internal and customer review.
- Participate in technical proposal development by providing input on technical scope and effort estimates.
Technical Quality Project Engineer
The Technical Quality Project Engineer is responsible for end-to-end rework program management, including detailed rework planning, materials forecasting and coordination, schedule alignment, and comprehensive tracking of all rework project deliverables to ensure timely and compliant execution. The position serves as the primary point of contact and responsible lead for all engineering change (rework) projects to ensure high-quality and on-schedule execution. This role works cross-functionally with Field Service, Procurement, Quality, and third-party partners to support Sungrow’s PV service operations.
Responsibilities
- Serve as the main point of contact and assume end-to-end responsibility for engineering change (rework) projects, including planning, scheduling, dispatch coordination, and progress tracking.
- Provide technical support to both internal and external customers for engineering change projects.
- Communicate professionally via phone, email or meeting with customers or site PoC on escalated cases for engineering change projects.
- Provide overall engineer change status updates to management, HQ, internal teams and key customers.
- Collaborate cross-functionally with Procurement, third-party service partners, and Field Service teams to support operational needs and issue resolution.
- Track and follow-up on quality issue from service vendors.
- Build, maintain, and track schedules and work plans for all engineering change and rework projects.
- Anticipate issues, escalate when needed, and resolve problems with minimal supervision.
- Work with finance team to verify unmatched vendor invoices and confirm alignment with the additional work hours provided onsite.
- Work well under pressure and demonstrate accountability for project deliverables and timelines.
- Manage multiple ongoing tasks and rework activities effectively in a fast-paced environment.
- Collaborate with cross-functional departments to streamline workflows and improve operational processes.
- Adhere to company safety and security protocols, policies, and training requirements.
- Perform other duties assigned to support the company’s mission, values, and business goals.
Technical Quality Specialist
We are seeking a Technical Quality Specialist to support the Service Engineering team with data analysis, technical quality investigations, and engineering change (rework) document for Sungrow’s PV products.
This role is ideal for someone early in their engineering or quality career who enjoys analytical problem-solving, cross-functional teamwork, and hands-on exposure to real-world field issues. The TQ Specialist will be responsible for supporting the Technical Quality Engineering function through structured quality data analysis. Key duties include warranty performance tracking, spare-parts consumption analysis, identification of emerging quality trends, and preparation of preliminary quality alerts for escalation to the CoE and Field Service teams.
Essential Duties And Responsibilities
- Assist with quality trending, including analyzing warranty tickets, component-level risks and recommending parts planning adjustments.
- Provide quality alert to CoE and field service team with contingency plans on solutions and materials.
- Assist in generating ad hoc data analysis for PV performance, failure trends, and component risks.
- Help to prepare weekly and monthly reports to management on findings and recommendations.
- Participate in on-site quality checks and provide training support to service vendors as needed.
- Assist with quality trending, including analyzing component-level risks and recommending parts planning adjustments.
- Prepare summaries of potential or emerging quality concerns and ongoing failure trends.
- Support communication with HQ teams to track RCA progress and ensure corrective actions are implemented.
- Track on all quality issues and push for deliverables for all stakeholders and eventually a engineering change(rework) release.
- Maintain records, reports, photos, and data related to engineering changes and field quality cases.
- Perform additional duties as assigned by the Fleet Rework Manager.
