Manager- IT, Europe | Nextpower | Madrid, Spain
The Manager-IT, Europe will be based in Madrid, Spain and will be responsible for day-to-day IT support including the analysis, acquisition, installation, configuration, implementation, modification, and support of computer desktop hardware, operating systems, software, and applications for the entire Nextpower Europe team. In addition to providing hands-on technical support, this individual will act as a trusted IT business partner for the local office—bridging business needs with respective global IT teams and ensuring a high level of service delivery. This role will also drive local innovation and productivity improvements by leveraging automation, scripting, and modern AI tools to streamline workflows, reduce manual tasks, and enhance employee efficiency.
The ideal candidate will be a hands-on IT professional who combines strong support fundamentals with a builder mindset. Someone curious and proactive in exploring new technologies, especially AI and automation. Someone comfortable operating in a fast-paced environment with a high degree of autonomy, able to balance day-to-day support with longer-term improvement initiatives
Key Responsibilities
- IT Business Partnership
- Act as primary IT contact for the Europe-based team
- Align local business needs with global IT strategy and respective business teams.
- Advise stakeholders on technology best practices
- Provide technical support for desktop/computer definition, purchase, configuration, installation, maintenance, and upgrades of computer hardware.
- Troubleshoot and Configure:
- Wi-Fi Connectivity
- Office 365, Box.com, Okta
- Deploy laptops and desktops in a domain environment
- Inventory and Asset Tag
- General network connectivity, file access
- Active Directory account creation and password resets
- AV System Support (Zoom)
- Provides day-to-day desktop support to executive team and assistants
- Accountable for the development of and technical support of workstations, printers, etc.
- Computer and network system maintenance and support
- Timely respond to and close all tickets assigned, determining the most effective way to solve those.
- Ensure that tickets are correctly solved before they are set to resolved state
- Ensure that the process and procedures are followed
- Provide feedback to clients where necessary
- Update databases to maintain their accuracy
- Execute the change tasks assigned within the scheduled time frame as planned
- Provide effective specialist contribution to the analysis and resolution of problems and known errors
- Automation, AI & Productivity Enablement
- Identify opportunities to improve employee productivity through automation and tooling
- Design and implement small-scale automation solutions (e.g., scripting, workflows, integrations between tools)
- Leverage AI tools (e.g., copilots, LLM-based tools, workflow automation platforms) to enhance internal processes and user experience
- Collaborate with business teams to understand pain points and translate them into practical technical solutions
- Rapidly prototype and deploy lightweight tools to solve operational inefficiencies
- Promote adoption of new tools and provide guidance/training to end users
- Continuously evaluate emerging technologies to improve workplace efficiency
- Projects & Continuous Improvement
- Lead or support IT projects and office initiatives
- Identify and implement service improvements
- Drive continuous improvement through automation, process optimization, and adoption of emerging technologies (including AI tools)
