Various positions | EVConnect | Remote

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Enterprise Client Success Manager

Location: Remote – Full-time

Key Responsibilities:

1. Customer Relationship Management:
   1. Foster and maintain strong relationships with enterprise-level clients.
   2. Understand and align with the customer’s goals and growth forecasts.
2. Revenue Growth:
   1. Develop and execute strategies to drive revenue growth for assigned accounts.
   2. Identify opportunities for upselling and cross-selling.
3. Customer Retention:
   1. Implement retention strategies to minimize churn and increase customer loyalty.
   2. Proactively address customer concerns to ensure long-term satisfaction.
4. Net Promoter Score (NPS):
   1. Monitor and improve NPS by implementing customer feedback into account strategies.
   2. Collaborate with internal teams to enhance product features based on customer needs.
5. Gap Analysis:
   1. Analyze customer growth forecasts and identify gaps.
   2. Provide solutions and support to help customers bridge forecasted gaps.
6. Product Development Roadmaps:
   1. Stay informed about product development roadmaps and release notes.
   2. Communicate priorities internally and externally to align with customer expectations.
7. Business Reviews:
   1. Conduct regular business reviews with customers to assess performance.
   2. Use insights from reviews to enhance service delivery and address challenges.
8. Communication Skills:
   1. Effectively communicate account priorities and challenges internally.
   2. Ensure clear and transparent communication with clients.
9. Strategic Planning:
   1. Develop and implement strategic account plans aligned with customer goals.
   2. Collaborate with internal teams to execute strategic initiatives.
10. Forecasting:
    1. Work closely with customers to understand their market and industry trends.
    2. Provide accurate revenue forecasting based on market insights.

Engineering Manager

Location: EV Connect Remote – Full-time

As an Engineering Manager you’ll contribute to the following activities:

• Screen, interview, recruit, coach and grow our talents making sure they have all the context, tools and processes to help them deliver effective software.
• As a leader, you’ll create a safe environment for the teams to feel empowered and challenged to deliver their best.
• Supervise projects – Closely collaborate with business and product teams to adapt the plan according to the priorities on regular basis.
• Identify, communicate and mitigate risks.
• Identify and organize trainings when and where needed.
• Contribute to our continuous improvement work to make our processes and tooling (both globally and within the teams) better and better as we go, while maintaining a high bar for quality in code/implementation and continuity of design and architecture
• Our engineering is spreading over several regions, you’ll contribute the pollination of best practices, encourage network development.
• Manage teams’ staffing, resource plans and budgets. Manage relationship with contracting companies involved.
• Contribute to the definition and implementation of Engineering strategic orientations and roadmap.
• Monitor teams’ performance and build improvement plans when and where needed. We’ll expect you to help optimize, employ best practices and continuously improve our SDLC.
• Build partnerships with peers in product development, quality assurance, cloud operations and dev ops, application infrastructure, customer service and station operations teams to achieve company and departmental goals.
• Challenge assumptions and status quo.
• Champion and facilitate technical innovation.
• Evaluate 3rd party applications and services for applicability in supporting EVC engineering solutions.
• Coordinate 3rd-tier engineering support for station operations, customer service, release management and quality assurance