Mortgage Loan Servicing Consultant at Sutherland

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Mortgage Loan Servicing Consultant | Sutherland | Oklahoma City

Job Description

As a Mortgage Loan Servicing Specialist, you will be working with HUD loans in a fast-paced environment with our team on-site in Oklahoma City. You will get to work with leading technologies and systems while having a dedicated team of leaders and peers to support you.

Prior HUD experience is preferred, but not required -if you’re a quick learner with strong communication skills, exceptional customer service, and a strong work ethic, we want to invest in helping you build a new career!

We have various opportunities such as Customer Service Representatives, Front End Servicing Specialists, Loss Mitigation Specialists, Foreclosure Specialists, Document/Imaging Specialists, Property Charges Specialists, Release Specialists & Accounts Payable/Receivable Specialists.

While the responsibilities will vary based on the division, you will get to:

  • Provide an exceptional customer experience throughout the process
  • Perform daily follow-up of all assigned assets to ensure a smooth process to avoid delays
  • Verify the accuracy of all relative documents extracted from various resources, including invoices, internal departments, vendors, and external services
  • Receive, research, and resolve inquiries in a timely and accurate manner and communicate effectively with the vendor, client, investor, internal departments, and external services when necessary
  • Ensure compliance with HUD guidelines, company policies, relevant laws, and regulations and maintain integrity of data
  • Identify opportunities for process improvement and efficiencies
  • Perform timely communication regarding discrepancies, issues, or other matters with management
  • Update job knowledge by participating in educational opportunities; maintaining personal networks.

What we offer:

  • 100% free health benefits – eligibility the 1st of the month after start
  • Paid training
  • Advancement opportunities
  • Discounted services on entertainment, travel, insurance, and fitness, and more.


  • Exceptional communication skills – verbal and written
  • Highly organized with strong attention to detail
  • Proven organizational skills and demonstrated ability to prioritize and multi-task
  • Problem-solving & strategic thinking skills with the ability to identify problems and recommend solutions
  • Ability to cross-collaborate with all levels across the organization
  • Advanced Microsoft Excel and computer software skills
  • Ability to work a flexible schedule, including evenings, weekends, and overtime.
  • High School Diploma or GED required (higher education preferred)

Note: This position requires the successful completion of a federal background check to include a criminal background check, drug test, credit check, and fingerprinting.

Sutherland Mortgage Services Inc. is a premier nationwide provider of end-to-end mortgage solutions, including origination, underwriting, processing, closing, post-closing, and loan servicing support for over 30 years. We are a collaborative, considerate, and friendly team that prioritizes having a diverse, inclusive, and respectful workplace. Sutherland is a Government Contracting Company which specializes in servicing the Home Equity Conversion Mortgage contract for HUD.


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