Customer Success Associate | Extensible Energy | Remote
The Customer Success Associate will be responsible for training and supporting customers in their use of our software. You must be motivated by customer success and satisfaction. You will create procedures to better manage and address customer issues, and share what you have learned throughout the company to improve our products. This position requires both technical skills and customer service experience – you will learn every feature of our software, every aspect of energy usage and control in buildings, every challenge posed by energy pricing, every feedback loop in our product development cycle, every function of our customer relationship management (CRM) system (Hubspot), and more.
You will develop a significant understanding of our customers and the issues they face using our software. Our customers work in a variety of non-residential buildings – office, retail, worship centers, school districts, and more. Each customer site may have multiple stakeholders and users, and you must be comfortable communicating with multiple people at each site.